We are committed to providing exceptional digital marketing services that deliver results. However, we understand that unforeseen circumstances may arise, and we want to ensure that our clients are confident in their investment with us. This Refund Policy outlines the conditions under which we offer refunds.
Full Refund:
- You will receive a full refund if you cancel your service within [timeframe, e.g., 7 days] of your initial purchase and no work has been initiated on your project.
- If we fail to deliver any agreed-upon deliverables within the specified timeframe due to our own negligence or inability, you will receive a full refund for the undelivered service.
Partial Refund:
- If you cancel your service [after the full refund period but before a specific milestone is reached, e.g., after 7 days but before campaign launch], you will receive a partial refund based on the amount of work completed. We will deduct the cost of resources expended and work already performed up to that point.
- If you are dissatisfied with the initial phase of your project and choose to cancel before it progresses further, you will receive a partial refund as per the above-mentioned calculation.
Non-Refundable Services:
- Setup fees: Non-refundable upon agreement and acceptance of the proposal.
- One-time services: Services such as consultations, audits, or strategy development are non-refundable once completed.
- Ongoing campaigns: If you choose to cancel an ongoing campaign, you will be responsible for the cost of services delivered up to the point of cancellation.
Refund Process:
- To request a refund, please contact us in writing at [email address or phone number].
- We will need you to provide a brief explanation for your request and any relevant documentation.
- We will review your request and respond within [timeframe, e.g., 5 business days].
- If your refund is approved, it will be processed within [timeframe, e.g., 30 business days] using the original payment method.
Important Notes:
- This Refund Policy applies to all digital marketing services offered by [Webamr].
- We reserve the right to modify this Policy at any time, and any changes will be posted on our website.
- We encourage you to carefully review this Policy before purchasing any services.
We believe in open communication and are committed to resolving any concerns you may have. Please do not hesitate to contact us if you have any questions about this Refund Policy.
Please note: This is a sample Refund Policy and may need to be adapted to your specific agency and services. You should consult with a legal professional to ensure your Refund Policy is compliant with all applicable laws and regulations.